Frequently asked questions
How do I track my shipment?
Visit the Tracking page and enter the tracking number provided on your shipping receipt or confirmation.
Why is my tracking number not working?
Check that it was entered exactly as provided. New shipments may take time to appear after the record is created.
How long will delivery take?
Delivery time depends on origin, destination, service, package characteristics, customs, local conditions, and operational capacity.
Can I schedule a pickup?
Yes. Submit your address, parcel details, preferred date, and time window on the Schedule Pickup page.
What items cannot be shipped?
Illegal, dangerous, prohibited, restricted, or improperly packaged items cannot be accepted. Contact support if you are unsure.
Do I need documents for international shipping?
International shipments may require a commercial invoice, item descriptions, declared values, recipient details, and destination-specific documents.
Can I change a delivery address?
Changes may be possible before final delivery depending on the service, destination, and shipment status.